Privacy Policy

PRIVACY POLICY

Information We Collect

• Account & profile data: name, email, contact details; for providers, profile and credential data supplied for administrative verification.
• Procedure posts & preferences: surgeries you're considering, timing, location, and notes. Patient procedure posts are visible to verified surgeons on the Platform.
• Messages & quotes: communications and offers exchanged via the Platform are logged to support transparency and potential mediation.
• Payments: deposit/transaction metadata from payment processors; we do not store full card numbers.
• Usage data & cookies: IP, device, logs, and analytics to operate, secure, and improve the Platform.
• Third-party sources: verification partners and fraud-prevention services where applicable.

How We Use Information

• Provide and improve the Platform; match and message with surgeons; process deposits, refunds, and support requests.
• Verify providers administratively; enhance safety and transparency.
• Send service communications (e.g., quotes, messages, updates) and, if you opt in, marketing messages.
• Detect, prevent, and address fraud or abuse; comply with legal obligations.

Sharing

• With surgeons/clinics you interact with on the Platform.
• With payment, analytics, and verification vendors under contract.
• When required by law or to protect rights, safety, or our Platform.

Security & Retention

We use reasonable technical and organizational measures to protect your data; no system is 100% secure. We retain records for up to 10 years or as required by law, then delete or anonymize them.

Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict processing. Contact us to exercise these rights.

International Transfers

We may process data globally using safeguards (e.g., standard contractual clauses) where required.

Children

The Platform is not intended for individuals under the age of majority in their jurisdiction.

Changes

We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of any changes.